Refund policy
Refund Policy. We want you to be happy with your order. Here is how returns and refunds work at Nuvante.
As a UK customer, you have a legal right to cancel most online orders within 14 days of receiving your item, under the Consumer Contracts Regulations. To start a return, email adanawale12@gmail.com with your order number and reason for return within 14 days of delivery.
Once your return is approved, we will send you return instructions and a return address. Please do not send items back before receiving approval, as this helps us process your return correctly.
Items must be unused, unworn, and in original packaging with tags attached, unless the item arrived faulty, damaged, or incorrect.
Refunds: Once we receive and inspect your returned item, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5 to 10 business days.
Return Shipping: Unless the item arrived faulty, damaged, or incorrect, the customer is responsible for return shipping costs.
Exceptions: The following items cannot be returned unless faulty: personalised or made-to-order items, and opened or used hygiene-sensitive products (such as cosmetics, earrings, or underwear). This does not affect your other legal rights.
Damaged or Incorrect Items: If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos, and we will arrange a replacement or full refund.
Contact Us: Questions about your return? Email adanawale12@gmail.com.